Short notice cover plan for IT staff in the event of sickness or holiday and to provide a stop gap without having to reassign current employees.
Illness or Holiday Cover
Long Term Cover
Providing experienced personnel to cover extended staff lay-off (maternity or paternity leave, long term sickness or extended vacation)
On-call and Out of Hours
Contracts are available for out of hours support where required:
Client initiated or initiated by one of our monitoring systems
Out of hours support packs can be purchased for critical systems that can only be worked on outside of normal office hours.
Tailored Support Contracts
From half a day a month to full time placement (the latter often negates the need to employ expensive FTE)
IT solutions that make your business better
Remote Monitoring
Server health monitoring
Monitoring your servers is an essential part of managing your IT infrastructure and our tailored solutions can provide the level of monitoring that best suits your business. This starts from monitoring server availability and hardware status (to inform you when a server is down or has a failed piece of hardware) and be expanded to cover usage, performance trending and space usage. You decide on the level you require.
Network Monitoring
Whilst network connectivity is upmost, the knowledge and the peace of mind that comes with a fully monitored network infrastructure comes a close second.
Our network monitoring systems will track device availability and issue notification in the event of an outage. Our monitoring system can also be tailored to your specific business needs, down to monitoring all hardware (predict a failure and replace the defective part at a convenient time and before an outage is incurred), monitoring performance (switching capacity, bandwidth, latency CPU usage etc.) so that you can identify that potential bottleneck before it occurs.
Remote assistance
Out state of the art systems can be used to provide off-site support when you require immediate assistance.
Our engineers can remotely log-in to your server or network systems to quickly and easily diagnose and solve problems, often negating the need to visit the site keeping downtime to a minimum.
